Terms of Service

Please read these terms carefully before using our 3D printing and laser cutting services.

Agreement to Terms

Acceptance of Terms

By accessing and using ManufactureNow's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

  • These terms constitute a legally binding agreement between you and ManufactureNow
  • We may update these terms periodically, and continued use implies acceptance
  • These terms apply to all our manufacturing services including 3D printing and laser cutting

Service Description

3D Printing Services

ManufactureNow provides comprehensive 3D printing services including:

  • Processing and printing of customer-provided 3D model files
  • Material selection from plastics (PLA, ABS, PETG) and specialized filaments
  • Post-processing services including support removal
  • Quality control inspection and packaging

Laser Cutting Services

Our laser cutting services encompass:

  • Precision cutting of customer-provided 2D designs
  • Material options including mild-steel, stainless-steel and aluminium
  • Custom material sourcing upon request

Service Availability

We strive to provide reliable service, but certain limitations apply:

  • Service availability may vary based on demand, material stock, and equipment capacity
  • We reserve the right to refuse any order that exceeds our technical capabilities
  • Delivery times are estimates and may be subject to delays due to material availability or equipment maintenance
  • Technical specifications and material properties may limit certain design requirements
  • Rush orders may be accommodated for additional fees subject to availability

Orders & Payments

Order Process

When placing an order with ManufactureNow:

  • Provide accurate design files (3D models for printing, 2D vectors for laser cutting)
  • Specify material preferences, dimensions, and quantity requirements
  • We provide a detailed quote based on submitted materials and specifications
  • Payment is required in full before production begins
  • Order confirmation creates a binding manufacturing agreement

No Order Cancellation Policy

Important: Once an order is placed and confirmed:

  • Orders cannot be cancelled for any reason after payment confirmation
  • This policy applies to both 3D printing and laser cutting services
  • Production begins promptly after payment and file verification
  • Customers are responsible for verifying all specifications, materials, and quantities before placing orders
  • Material cutting and printing processes cannot be reversed once initiated

Payment Terms

Payment policies and procedures:

  • Full payment required before production begins for all services
  • Accepted payment methods include major credit/debit cards, UPI, net banking, and other common payment methods in India
  • All prices are quoted in INR unless otherwise specified
  • Prices may change without notice but will not affect confirmed orders
  • Material surcharges may apply for specialty or premium materials

Refund & Return Policy

Limited Refund Policy

Refunds are only available in specific circumstances:

  • Product arrives broken or damaged due to our manufacturing defects or shipping issues
  • 3D printed items with significant dimensional inaccuracies beyond standard tolerances
  • Laser cut items with incorrect dimensions or poor cut quality due to our error
  • Product significantly deviates from agreed specifications due to our manufacturing error
  • Wrong material used due to our processing mistake
  • Refund eligibility determined on a case-by-case basis with proper documentation

Refund Process

If you believe your product qualifies for a refund:

  • Contact us within 7 days of receiving your order via email
  • Provide detailed photos showing the issue from multiple angles
  • Include measurements and description of the problem
  • Return the product in original condition if requested for inspection
  • Refund decisions are final and at our sole discretion
  • Approved refunds will be processed within 7-10 business days

No Refunds For

Refunds will not be provided for:

  • Change of mind or buyer's remorse after order completion
  • Incorrect measurements or specifications provided by the customer
  • Design flaws in customer-provided files (unprintable geometry, cutting path issues)
  • Normal material variations in color, texture, or grain patterns
  • Products that meet our standard tolerances but don't meet customer expectations
  • Damage that occurs after delivery or during customer handling
  • Issues arising from improper file preparation or unsuitable design choices

Customer Responsibilities

File Requirements - 3D Printing

For 3D printing services, you must provide:

  • Printable 3D model files in supported formats
  • Files with proper geometry (manifold, watertight meshes)
  • Appropriate wall thickness and feature sizes for chosen material
  • Clear specifications for scale, orientation preferences, and support requirements
  • Resolution appropriate for the intended print size and detail level

File Requirements - Laser Cutting

For laser cutting services, you must provide:

  • Vector files in supported formats
  • Files with proper scale and units clearly specified
  • Cut lines and engrave areas clearly differentiated
  • Appropriate line weights and layer organization
  • Material thickness specifications and cut/engrave preferences

Intellectual Property

By submitting files, you confirm that:

  • You own or have permission to use the provided designs
  • The designs do not infringe on third-party intellectual property rights
  • You indemnify ManufactureNow against any IP-related claims or lawsuits
  • We may refuse to manufacture copyrighted or trademark-protected designs without authorization
  • We reserve the right to verify ownership of complex or commercial designs

Prohibited Items

We will not manufacture:

  • Weapons, weapon parts, ammunition, or items intended to cause harm
  • Items that violate local, state, or federal laws and regulations
  • Copyrighted materials without proper authorization
  • Adult content or sexually explicit items
  • Items we deem inappropriate, unsafe, or potentially harmful
  • Medical devices or implants requiring regulatory approval
  • Food-contact items unless specifically agreed upon with food-safe materials

Quality Standards & Tolerances

3D Printing Quality Standards

Our 3D printing quality commitments:

  • Dimensional accuracy within ±0.2mm for most plastic materials
  • Layer adhesion meeting material specifications
  • Support removal performed with care to minimize surface marks
  • Minor layer lines, support marks, and color variations are normal

Laser Cutting Quality Standards

Our laser cutting quality commitments:

  • Cutting accuracy within ±0.1mm for most materials
  • Clean, smooth cut edges with minimal heat-affected zones
  • Minor edge discoloration or slight taper on thick materials is normal
  • Material grain patterns and natural variations will be visible

Material Limitations

Understanding material properties:

  • Each material has inherent limitations and characteristics
  • Color matching may vary between batches and suppliers
  • Some materials may warp, shrink, or change properties over time
  • We provide material recommendations if contacted for but final suitability is customer's responsibility
  • Test pieces recommended for critical applications or new designs

Limitation of Liability

Liability Limits

ManufactureNow's liability is limited as follows:

  • Maximum liability shall not exceed the total order value
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for delays due to material shortages, equipment failure, or force majeure events
  • Liability limited to replacement or refund of defective products only
  • No liability for lost profits, business interruption, or opportunity costs

Use at Your Own Risk

Customers acknowledge that:

  • 3D printed and laser cut products have material and design limitations
  • Products should only be used for their intended purpose and within material specifications
  • You assume all risks associated with product design, use, and application
  • We strongly recommend prototyping and testing before final production or critical applications
  • Safety testing and compliance with regulations is customer's responsibility

Privacy & Data Protection

Data Usage

Your information is handled according to our Privacy Policy:

  • Personal information collected only as necessary for order fulfillment
  • 3D model files and design files stored securely during production
  • We do not share customer designs with third parties
  • Files are automatically deleted from our systems 30 days after order completion
  • Customer data protected according to applicable Indian data protection laws

Dispute Resolution

Problem Resolution Process

If issues arise with your order:

  • Contact us immediately with detailed information about your concern
  • Provide order number, photos, and specific description of the problem
  • Allow reasonable time (2-3 business days) for investigation and response
  • Participate in good faith resolution efforts
  • Escalation to management available if initial resolution is unsatisfactory

Governing Law

Legal framework:

  • These terms are governed by the laws of India
  • Mediation preferred before legal proceedings
  • English language version of terms takes precedence

Contact Information

Questions About Terms

For questions about these Terms of Service:

  • Email: contact@manufacturenow.in
  • Response time: Within 2 business days
  • Subject line: Include "Terms of Service" for faster processing
  • Business hours: Monday-Saturday, 9 AM - 6 PM IST

Order Support

For order-related questions and technical support:

  • Include your order number in all communications
  • Attach relevant files or photos when describing issues
  • Technical consultations available for complex projects

Last Updated: June 2025

These terms may be updated periodically. Continued use of our services constitutes acceptance of any changes.