Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Information We Collect
Personal Information
When you use our services, we may collect personal information including:
- Name and contact information (email, phone number, address)
- Payment information (processed securely through our payment partners)
- Communication records and support inquiries
Technical Information
We automatically collect certain technical information to improve our services:
- Design files and project specifications (3D models, vector files, cutting patterns)
- Device information and browser type
- IP address and location data
- Usage patterns and website interactions
How We Use Your Information
Service Delivery
We use your information to:
- Process and fulfill your 3D printing and laser cutting orders
- Provide accurate quotes and pricing for manufacturing services
- Handle payments and billing
- Deliver finished products to your specified address
Communication & Support
Your information helps us:
- Respond to customer service inquiries
- Send order updates and notifications
- Provide technical support for manufacturing requirements
- Share important service announcements
Service Improvement
We analyze usage data to:
- Enhance website functionality and user experience
- Develop new features and manufacturing services
- Optimize our 3D printing and laser cutting processes
- Prevent fraud and ensure security
Information Protection
Security Measures
We implement robust security measures to protect your data:
- Secure data transmission and encrypted storage
- Secure servers with regular security updates
- Limited access to personal information on a need-to-know basis
- Regular security audits and monitoring
Data Retention
We retain your information only as long as necessary:
- Order history: 7 years for tax and legal compliance
- Design files (3D models, vector files): 30 days after order completion (unless you request longer storage)
- Communication records: 3 years for customer service purposes
Information Sharing
Third-Party Services
We may share limited information with trusted partners:
- Payment processors for secure transaction handling
- Shipping companies for order delivery
- Analytics services to improve our website (anonymized data)
- Customer support tools to provide better service
Legal Requirements
We may disclose information when required by law:
- To comply with legal processes or government requests
- To protect our rights, property, or safety
- To enforce our terms of service
- In connection with a business transaction (merger, acquisition)
Your Rights
Access & Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate data
- Download your data in a portable format
Communication Preferences
You can control communications by:
- Opting out of non-essential communications
- Contacting us to modify your preferences
Cookies & Tracking
Cookie Usage
We use cookies to enhance your experience:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Preference cookies to remember your settings
- You can manage cookie preferences in your browser
Contact Information
Privacy Questions
If you have questions about this privacy policy or your data:
- Email: contact@manufacturenow.in
- Response time: Within 2 business days for privacy-related inquiries